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Privacy Policy

Last updated: October 12, 2025

At Kosmos, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website or engage with our services.

By using our website or providing personal information, you consent to the practices described in this policy.

1. Information We Collect

We may collect the following types of information:

a) Personal Information

  • Name, email address, phone number, country of residence
  • Date of birth, gender, nationality
  • Educational background, medical history (if relevant to service)
  • Passport/visa details (for study abroad or medical travel)
  • Payment information (processed securely through third-party gateways)

b) Usage Data

  • IP address, browser type, device information
  • Pages visited, time spent, referral sources
  • Cookies and tracking technologies (see Section 5)

c) Communications

  • Records of emails, calls, chat logs, and consultation notes

2. How We Use Your Information

We use your data to:

  • Provide, personalize, and improve our services
  • Respond to inquiries and manage consultations
  • Process visa applications, study admissions, or medical referrals
  • Develop and maintain websites and digital assets
  • Conduct penetration testing and cybersecurity assessments
  • Send updates, newsletters (with opt-in consent), and service reminders
  • Ensure compliance with legal obligations and prevent fraud

3. Legal Basis for Processing (GDPR Compliance)

Where applicable (e.g., for EU residents), our legal bases for processing include:

  • Consent (e.g., newsletter signups)
  • Contractual necessity (to fulfill services requested)
  • Legitimate interests (e.g., improving user experience, fraud prevention)
  • Legal obligations (e.g., anti-money laundering checks)

You may withdraw consent at any time by contacting us.

4. Sharing & Disclosure of Information

We do not sell or rent your personal data. However, we may share it with:

  • Trusted partners involved in service delivery (e.g., hospitals, universities, web hosts)
  • Third-party service providers (payment processors, cloud storage, IT support) under strict confidentiality agreements
  • Government agencies or legal entities when required by law (e.g., visa submissions, court orders)

All third parties are vetted for data protection standards.

5. Cookies & Tracking Technologies

Our website uses cookies to enhance functionality and analyze performance. You can control cookie preferences through your browser settings. Disabling cookies may affect site functionality.

We use tools like Google Analytics for anonymized usage insights. No personally identifiable data is shared with advertisers.

6. Data Security

We implement robust technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. These include:

  • SSL encryption (HTTPS)
  • Secure servers and firewalls
  • Regular system audits and penetration testing
  • Restricted staff access based on role
  • Data minimization and retention policies

Despite our efforts, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

7. International Data Transfers

As we operate globally, your data may be transferred to, stored, and processed in countries outside your own, including the USA, UK, India, Liberia, and others where our partners or servers are located.

Such transfers occur only under appropriate safeguards (e.g., Standard Contractual Clauses) to ensure an adequate level of protection.

8. Data Retention

We retain your personal information only as long as necessary:

  • For active clients: throughout the duration of service + up to 5 years for recordkeeping
  • For applicants: up to 3 years unless withdrawal is requested
  • For marketing contacts: until consent is withdrawn

You may request deletion at any time (subject to legal exceptions).

9. Your Rights

Depending on your location, you may have the right to:

  • Access, correct, or delete your personal data
  • Object to or restrict processing
  • Request data portability
  • Withdraw consent
  • Lodge a complaint with a data protection authority

To exercise these rights, contact us at: dpo@kosmosconsult.in

10. Children’s Privacy

Our services are not intended for individuals under 18. We do not knowingly collect data from minors. If we become aware of such collection, we will take steps to delete the information promptly.

11. Policy Updates

We may revise this Privacy Policy periodically. The latest version will always be published on our website with the effective date. Material changes will be communicated via email or website notice.

12. Contact Us

For privacy-related questions, requests, or complaints:

Thank you for trusting Kosmos with your journey in health, education, and technology.